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Bespoke software & SaaS solutions

Software that is scoped, tested and supported.

We run a catalogue of subscription products for cash, security and contact-centre operations — and we build to order when the catalogue does not fit. Either way: a written scope, a testing gate before you ever see it, and response times in your agreement.

  • Response times in writing
  • Tested before release
  • One named point of contact
1 hour
Response target when a system is down
6 stages
From written scope to documented handover
Every release
Tested by someone who did not build it
One contact
Named in your agreement, not a queue
Aligned products

Built for the operations we know best

Each product started as a system we built for a live operation, then hardened into something you can subscribe to. They share one login model, one audit trail and one support agreement, so they fit together rather than stacking up.

Every product
Vault & Cashbook
SaaS product

Vault & Cashbook

Multi-vault cash and bullion ledger with denomination-level counts and an append-only audit trail.

  • Multiple vaults, currencies and bullion holdings in one ledger
  • Denomination-level counts recorded on every movement
  • Append-only entries — corrections reference, never overwrite

Replaces Spreadsheet cashbooks, manual vault registers and end-of-day reconciliation done by hand.

Available now What it does
CIT Operations
SaaS product

CIT Operations

Booking to proof of delivery for cash-in-transit: schedules, crews, routes and OTP-verified handovers.

  • Client bookings, ad-hoc and recurring collection schedules
  • Crew, vehicle and route allocation against each run
  • Driver app with OTP-verified handover at both ends

Replaces Dispatch by phone call, paper run sheets, and deliveries that get disputed a week later.

Available now What it does
Field Receipting
SaaS product

Field Receipting

Offline-first mobile receipting with Bluetooth printing, for crews working where the network is not.

  • Fully operational offline; syncs automatically when a signal returns
  • Bluetooth ESC/POS thermal printing to standard field printers
  • Sequential receipt numbering that holds up across offline devices

Replaces Hand-written receipt books, and re-keying the carbon copies at the office days later.

Available now What it does
Contact Centre CRM
SaaS product

Contact Centre CRM

Leads, dispositions and agent performance for outbound and inbound teams.

  • Lead capture, assignment, requeue and escalation rules
  • Call dispositions with mandatory outcome reasons
  • Record-level access control, enforced in the API as well as the screens

Replaces Shared spreadsheets, lead lists passed around on WhatsApp, and agent stats nobody can verify.

Available now What it does
Retail POS & Teller
SaaS product

Retail POS & Teller

Counter-side selling and cash handling that reconciles into the same ledger as the vault.

  • Counter sales with USB or Bluetooth receipt printing
  • Shift open, float, pay-in, pay-out and cash-up
  • Denomination declaration required at every cash-up

Replaces Standalone tills whose totals never quite agree with the cashbook.

Listings & Enquiry Portals
Custom build

Listings & Enquiry Portals

Public catalogue sites with a real enquiry pipeline behind them.

  • Structured listings with status and expiry workflow
  • Map and filter search on the public pages
  • Enquiries routed to a named owner, with a closure trail

Replaces Static brochure sites, and enquiries lost in a shared inbox.

Available now What it does
Sectors we serve

Built for operations that cannot stop

The catalogue grew out of cash, security and contact-centre work, and the same discipline carries into any operation where a missed handover or an unreconciled figure costs real money.

Every product
What we do

Two ways to work with us

Subscribe to something already built and supported, or commission software to your own requirements. The delivery discipline is identical — only the commercial model changes.

Server racks in a data centre
Subscription

SaaS products

Hosted, maintained and updated by us. Your team gets the capability without the upkeep, on a monthly subscription with no large up-front build.

  • Live in days, configured to your operation
  • Updates and security patches included
  • Your data exportable at any point, in full
A team scoping work at a whiteboard
Tailored

Custom software

Built to your requirements, from a single internal tool to a platform your business runs on. Scoped with you, built in stages you can see, handed over documented.

  • Fixed written scope, signed before any build
  • Progress visible throughout — slippage flagged early
  • Source, documentation and training at handover
How we work

A delivery process you can see into

No black box. Every project runs through the same six stages, and at each one you know what we are doing and what we need from you.

Stage four is a gate, not a milestone: nothing reaches you until it has been tested by someone who did not build it.

  1. Step 1 Requirements & scoping

    We write the scope down — including the assumptions and what is explicitly out of it — and you sign it off before a line of code is written.

    We do
    Draft the scope, the assumptions and the exclusions
    From you
    One decision-maker who can sign it off
  2. Step 2 Allocation & scheduling

    Every deliverable gets a named owner and a date. You know who is building your work and when it lands.

    We do
    Assign the build owner and publish the dates
    From you
    Confirm the dates work around your operation
  3. Step 3 Build

    Progress is visible throughout. If something is going to slip you hear it early, not on the due date.

    We do
    Build in stages and show you each one
    From you
    Answer questions within two business days so the build does not stall
  4. Mandatory gate

    Step 4 Internal testing

    A mandatory gate, tested against the signed scope by someone who did not build it. Nothing reaches you until it passes.

    We do
    Test independently, log every defect and fix it
    From you
    Nothing — this one is entirely on us
  5. Step 5 Your acceptance testing

    You test a working product and log anything you want changed. Every item is tracked to closure, in writing.

    We do
    Provide a test environment and a shared defect log
    From you
    People with time actually set aside to test it
  6. Step 6 Go-live & handover

    Deployment, documentation and training, then transition into the support agreement with your response times in it.

    We do
    Deploy, document, train and hand over
    From you
    Sign the support agreement and name your contact
Support & service levels

We put our response times in writing

Every supported client gets a service level agreement. These are our standard targets during business hours (Monday – Friday, 08:00 – 17:00 CAT).

Severity What it means We respond within We aim to resolve
P1 — Critical System down or unusable; operations halted 1 hour Same business day, or a documented workaround
P2 — High Major function impaired; workaround exists 4 business hours 2 business days
P3 — Medium Minor defect or limited impact 1 business day 5 business days
P4 — Request Enhancement, change request or query 2 business days Scheduled into the delivery pipeline

Response is when a named person is working your ticket, not an automated acknowledgement. Where a fix needs a release, we say so and give you the workaround in the meantime.

Where the catalogue came from

Every product replaced something that was slowing an operation down

Replaced

Spreadsheet cashbooks, manual vault registers and end-of-day reconciliation done by hand.

Vault & Cashbook →

Replaced

Dispatch by phone call, paper run sheets, and deliveries that get disputed a week later.

CIT Operations →

Replaced

Hand-written receipt books, and re-keying the carbon copies at the office days later.

Field Receipting →

Get in touch

Let us talk about your operation

Tell us what you are trying to solve. We meet prospective clients as a team, so you see the whole capability of the company rather than one person selling something the others have to build.

Monday – Friday, 08:00 – 17:00 CAT

We reply within one business day. No mailing list, no sales sequence.
Next step

Tell us what is not working

A short conversation is usually enough to tell whether one of our products fits, whether it needs configuring, or whether you are better off with something built to order. We will say which.